Filing claims when using your insurance is needed to make sure that you are reimbursed for any medical expense paid out-of-pocket. Although INF allows direct billing & cashless claims, it is highly advised for members to submit a claim form anytime they use the insurance, regardless if you have paid out-of-pocket or not. Sending in the proper paperwork and documentation will expedite the claims and reimbursement process. Below you can find information on how to file claims for INF visitors insurance plans:
Submit Your Online Claim Form
Log in to your MyINF Portal & file an online claim form. Navigate to the 'Active Policies' section of the Portal, and click the 'File a Claim' option.
Submit All Your Documents
After submitting your claims, the insurance company will take 6 weeks to reimbursement for your medical expenses.
Claim Information for GLM policies
Claims Office Information:
Mail: Administrative Concepts, Inc. (ACI)
994 Old Eagle School Rd., Suite 1005, Wayne, PA 19087-1706
Toll Free: 888-293-9229 (from inside the U.S.)
Check Claim Status:
Web: http://www.visit-aci.com | EDI Payor#: 22384
Claims Process FAQs
I paid for my relatives medical care up front. How can I get reimbursed?
Simply fill out the claim form & follw their instructions, as well as providing the additional required documentation. Make sure to complete this paperwork carefully to ensure prompt payment.
If my relative or I leave the country will my claims be paid?
Yes, on the claims form you need to designate that you will be the one who receives the check from the insurance company, thus ensuring you will be reimbursed for any medical expenses you paid for on the behalf of your visitors.
I took advantage of "Cashless Claims" - do I still need to file a claim?
Yes. We highly advise individuals to file a claim with the insurance company, regardless if they have paid for the medical treatment or not. This creates a record with the insurance company, and will make the process easier in having your claims paid. By not filing a claim, the payment may not go through to the health care provider and thus causing a delay in payment and liability for you.